Shipping & Delivery Policy
At The Prodigy Store, we are committed to delivering your learning products safely, efficiently, and on time. Please review the details below to understand our shipping and delivery process.
Order Processing
- Orders are typically processed and dispatched within 1 business day of order placement.
- Our warehouse operates Monday to Saturday, excluding public holidays.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timelines (Within India)
- Standard Delivery Time: 3–5 business days after dispatch
- Delivery timelines may vary slightly depending on your location and courier serviceability.
Estimated delivery timelines for certain regions:
- Kashmir: 5–7 business days
- Ladakh: Up to 7 business days
- North-East regions and select towns of Himachal Pradesh, Punjab & Uttar Pradesh: 5–7 business days
Shipping Days
Orders are shipped Monday to Saturday, excluding public holidays.
Courier Partners
To ensure reliable and secure delivery, we ship all orders through reputed courier partners.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation via Email or WhatsApp, along with tracking details so you can monitor your shipment in real time.
Shipping Charges
- Free shipping on all prepaid orders
-
Cash on Delivery (COD):
- A ₹50 cash handling charge applies (as levied by the courier partner)
- To avoid this charge, we recommend opting for prepaid payment options
Shipping Delays
While we strive to meet all promised timelines, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Public holidays
- Regional restrictions
- Political or logistical disruptions
In the event of any significant delay, we will proactively share updates via Email or WhatsApp using the contact details provided at checkout.
Damaged or Tampered Packages
We take utmost care in packaging your orders. However, if you receive a package that appears damaged or tampered, please contact us immediately so we can assist you promptly.
International Shipping
International shipping is currently available on request.
For international orders, shipping charges and duties will be calculated based on:
- Destination country
- Courier partner rates
- Applicable customs duties and taxes
Please contact our support team for assistance with international shipping.
Contact Information
If you have any questions or concerns regarding your order, feel free to reach out to us:
📞 Customer Support: +91 8320812301
📧 Email: theprodigystore02@gmail.com
We truly appreciate your trust in The Prodigy Store and look forward to delivering a smooth, reliable, and delightful shopping experience for you and your child.